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Online Returns

How to Return an Item

  1. Put your unused item for return back in its original packaging
  2. Complete the Returns Form with all revelant information thats needed.
  3. Please state whether you are returning or exchanging your purchase and the reason why.
  4. Complete the DPD parcel wizard return by clicking the Book Now.
  5. Drop to a local DPD couriers Pickup Point Sevice.

Returns Policy

We will endeavour to provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. However, should you require to return any product, we will allow you to do so within 14 days of the day after receipt. If you do this, please contact Toolfix on 0429351162 or quoting your original order number.

Following these steps below will help you get the best and fastest return service to us.

  • Each returned item should be in its original packaging with the manufacturers labels attached. Please do not tape or attach labels directly to the retail packaging.
  • When returning clothing, where relevant, the original hygiene slips must be in place. Please state the size and colour you are looking for if you want an exchange.
  • We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.
  • It can take up to 7 working days for us to receive your return, depending on which service you use. However, once we receive your goods, we will inspect and process them as soon as we possibly can. Refunds will automatically be issued to the same payment method used to purchase the goods. 
  • Return shipping costs are non-refundable. 

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